{"id":10,"date":"2023-02-16T07:36:24","date_gmt":"2023-02-16T07:36:24","guid":{"rendered":"https:\/\/wellnessofficial-int.com\/sg\/?page_id=10"},"modified":"2025-07-13T13:22:34","modified_gmt":"2025-07-13T05:22:34","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/wellnessofficial-int.com\/sg\/refund-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Overview<\/span><\/h2>\n

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We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.<\/p>\n

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase.<\/p>\n

To start a return, you can contact us at support@wellnessofficial-int.com<\/a>.\u00a0If your return is accepted, we\u2019ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.<\/p>\n

You can always contact us for any return question at support@wellnessofficial-int.com<\/a>.<\/p>\n

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Damages and issues<\/h2>\n

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.<\/p>\n

\u00a0<\/p>\n

Exceptions \/ non-returnable items<\/h2>\n

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.<\/p>\n

Please note that products with opened or tampered packaging do not qualify for a refund, as they are no longer in their original, resalable condition.<\/p>\n

Unfortunately, we cannot accept returns on sale items or gift cards.<\/p>\n

\u00a0<\/p>\n

Exchanges<\/h2>\n

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/p>\n

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Refunds<\/h2>\n

We will notify you once we\u2019ve received and inspected your return, and let you know if the refund was approved or not. If approved, you\u2019ll be automatically refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that if request refund for non-damage products, there will be a 30% charges for the processing fees.<\/p>\n

Refunds (BNPL)<\/h2>\n

Please be informed that if you are checking out with BNPL payment method, it is not allowed to refund.<\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Overview We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"yoast_head":"\nRefund and Returns Policy - Wellous Singapore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wellnessofficial-int.com\/sg\/refund-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Wellous Singapore\" \/>\n<meta property=\"og:description\" content=\"Overview We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 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